Please review our delivery , shipping and order-related terms
Delivery & Shipping Terms
Orders will generally be processed and prepared for dispatch within 1-3 business days from confirmation of the order, unless a different processing timeline is specifically stated on the relevant product page.
Once an order has been dispatched, delivery will generally take 2–5 business days, depending on the delivery location and courier availability. Delivery timelines are indicative and may vary for deliveries to remote areas, outlying islands, or during periods of unusually high demand, public holidays or other circumstances affecting courier operations.
Any applicable delivery or shipping charges will be clearly displayed during the checkout process before the customer confirms the order.
Customers are responsible for providing complete and accurate delivery information, including the recipients name, contact number and delivery address. We shall not be responsible for delays, failed deliveries or additional delivery costs arising from incorrect, incomplete or inaccurate information provided by the customer.
If delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect or incomplete, the shipment is refused, or for any other reason attributable to the customer, the courier may make further delivery attempts or return the shipment to us. Any applicable additional delivery or re-delivery charges may be payable by the customer.
We will use reasonable efforts to dispatch and deliver orders within the stated timelines. However, we do not guarantee delivery by a particular date unless expressly confirmed otherwise.
Customers should inspect the products promptly upon delivery and notify us as soon as reasonably practicable if the products received are damaged, defective, incomplete or materially different from the products ordered. Customers may be required to provide photographs, videos, order details or other reasonable supporting information to enable us to investigate the issue.
Orders may be cancelled, returned or refunded only in accordance with our Cancellation, Return, Refund & Replacement Policy, subject to the applicable terms and any rights available to customers under applicable law. Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted.
All orders are subject to product availability. If, after an order has been placed, a product becomes unavailable or we are otherwise unable to fulfil the order, we will notify the customer and provide an appropriate remedy, including a refund where applicable.
We shall not be responsible for delays or failure to perform our delivery obligations to the extent caused by circumstances beyond our reasonable control, including natural disasters, earthquakes, floods, fire, war, civil unrest, epidemics, government restrictions, regulatory actions, strikes, transportation disruptions, courier disruptions or other force majeure events.
Customers who have received their orders may submit reviews and share their product experience through the review functionality available on the website.
For any delivery-related enquiry, complaint or issue concerning an order, customers may contact us using the contact details provided on the website. We will make reasonable efforts to review and respond to delivery-related complaints within a reasonable period.
