Privacy Policy

The protection of personal data provided by the user is of the highest priority for the Digital Doctor. As such, Digital Doctor, operated by Digital Doctor Private Limited (hereinafter referred to as the ‘Company’), makes every effort to ensure compliance with applicable data protection legislations. The Company will handle all user information with respect to the “Pers. Active Lab (also known as PersActiveLab)” service (accessible through the website www.skin-pal.com, Google Play Store and Apple App Store) and all its related services (hereinafter referred to collectively as the ‘Services’) in accordance with this Privacy Policy . Our Application may contain links to third party websites and services that have privacy policies and security practices of their own. The Company does neither guarantees nor be responsible for the privacy practices of such third party websites. By consenting to this Privacy Policy, you agree that the measures taken by the Company to safeguard your personal information are adequate keeping in mind the information being collected.

Collected Information

By agreeing to the Company’s privacy policy the User authorizes Digital Doctor and give its consent for collection of following user information through Services:

User Information

  • the user’s email address/ a password and phone number for Pers. Active Lab Service.
  • profile information (Service display profile names, gender, body profile information such as the skin, hair and eye attributes, profile photos, messages etc.), age, home-town, living environment; 
  • users’ credit card information upon first purchase;
  • cookies; 
  • user’s IP address; 
  • device information (OS type, hardware information, device identifiers, device setting, etc.), browser type, and browser language;
  • user’s Facebook account name for log-in if user logs in by Facebook.
  • anonymous location data, including but not limited to user’s geo-location and WiFi network to which a user’s device is connected or in-range where applicable.

Purpose of User Information

This data helps us to provide you with a better personalized Services. Your Personally Identifiable Information is not visible to other Users or Doctors on Pers. Active Lab. Some part of profile information is only visible to doctors you chose for the treatment by using Pers. Active Lab.

  • to provide our services to you;  
  • for customer service, security, archival and backup purposes in connection with the provision of our services;
  • to prevent fraudulent use of the Services by any users; 
  • to provide you with better advertising and direct marketing experience;
  • to develop our new services and improve our existing services.  
  • for aggregated customer analytics and market research purposes with a view to upgrade our services for better user experience. 

Information Disclosure

The Company will NOT disclose user information to any third parties without the user`s consent, unless it is disclosed to a third-party contractor engaged by the Company as set forth below or is otherwise required by laws and regulations of certain jurisdiction the Company is doing business.

Third Party Contractor

The Company may engage a third-party contractor to handle the personal information collected from the users to achieve certain purpose concerning the use of the Service, if Company, at its discretion, believe it to be necessary. The Company will reasonably evaluate the eligibility and capability of such third-party contractor, execute a confidentiality agreement with it, and make it set up a system to manage the collected information. This information is utilized by the third party, in accordance with its privacy policy. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Third- Party Sites

Our Application may contain links to other third-party sites. When you click on one of these links you are visiting a website operated by someone other than Pers. Active Lab, and the operator of that website may have different privacy policies and security practices. Pers. Active Lab is not responsible for the individual privacy practices of those sites. We encourage you to investigate the privacy policies of these third-party operators.

Shared Use of Information

The Company may share the user's personal information with a business partner, provided that the Company shall inform the user of the purpose of information sharing, the name of the business partner, and the information to be shared such a business partner.

Location Information

The company may share user’s anonymous location data with other third parties for interest-based advertising, aggregated customer analytics and market research purposes.

Measurement of Advertising Effectiveness

To measure the effectiveness of the advertisement, the Company may install third party modules in the smart phone versions of the Services.

Children’s Privacy

No Service provided by the Company is to be used by minors. Consequently, the company will not knowingly collect user information from minors. If, however, the Company, via notice or learn by itself, that it has collected any user information from minors, the Company will deactivate that user account and take reasonable measures to promptly delete such user information from our records. However, the Company will not be liable for any legal liability arising out of the sharing of such minor’s information/data and any such liability will rest solely with the person sharing such information.

Opt-out right

Your personal data will be stored for as long as it is needed to deliver the Services. You may limit the disclosure of certain Non-Personal Information by your mobile Device to the Company and our business partners by adjusting the advertising settings on your mobile Device. You have the option of opting-out of receiving further Services from the Company. If you wish to opt-out, please write to help@digitaldoctor.cc.

Deactivation of Account

To deactivate your account, simply sign in, go to your Profile, use the Contact Us and send the contents including your intention, your registration email, Account ID with Password. You will receive an email confirming that your account has been deactivated. Please note: your feedback on Service or Products and information which is requested by law to keep for certain years will continue to appear on Pers. Active Lab after account deactivation.

Modification of Privacy Policy

This Privacy Policy may be revised periodically. Notices will be sent to users to advise the changes. Inquiries

If an user has any questions about this Privacy Statement or any complaints or comments on how the Company handle the user information related to the Services, please write to help@digidoctor.cc.

This Privacy Policy was last updated by Digital Doctor Pvt. Ltd. on May 1st, 2024.